Shipping policy

Last updated: July 23, 2026

American V Twin currently accepts orders for delivery to United States addresses available at checkout. Available destinations, services, and rates are determined at checkout.

Order processing

In-stock orders normally begin processing within one to three business days, excluding weekends and holidays. Custom, special-order, backordered, oversized, freight, or supplier-shipped products may require additional time. Any product-specific estimate shown on the product page or communicated after purchase controls over this general estimate.

Delivery dates displayed at checkout or provided by a carrier are estimates, not guarantees. If we cannot ship within the stated time—or, when no shipping time was stated, within 30 days after the order—we will contact you with a revised date and the option to consent to the delay or cancel for a prompt refund.

Shipping charges and tracking

Shipping charges are calculated and displayed at checkout. Original shipping charges are non-refundable unless the shipment results from a confirmed American V Twin error or applicable law requires otherwise.

Tracking information will be sent when available. Some orders may arrive in more than one shipment or directly from a supplier. Separate packages can have separate tracking numbers and delivery dates.

Addresses, refused shipments, and delivery

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address must be corrected; changes are not guaranteed after processing begins. Costs caused by an incorrect address, refused delivery, failed delivery, or unclaimed package may be deducted from a refund or charged before reshipment, to the extent permitted by law.

Ownership and risk of loss transfer as provided by applicable law. A carrier scan marked delivered does not by itself prevent us from assisting with a timely, documented delivery claim.

Damage, shortages, and lost packages

Inspect every shipment immediately. Report visible or concealed damage, missing items, or shortages within 24 hours of delivery. Include your order number and clear photos of the item, shipping label, outside packaging, inside packaging, and damage. Keep all packaging and do not install a damaged item until we provide instructions. Delayed notice or discarded packaging may prevent recovery from the carrier or supplier.

For a package that appears lost or is marked delivered but cannot be located, first check the delivery area and contact the carrier, then notify American V Twin promptly so we can review available claim options.

Oversized and freight items

Oversized or freight items may require special handling, delivery appointments, or additional transit time. We will not add a material shipping charge after purchase without contacting you for approval. Inspect freight before signing whenever possible and note visible damage on the carrier's delivery receipt.